Don't Make me Think 2nd

And while these conventions may change, there is one constant that never changes: human nature.

Jared Spool and his usability consulting cohorts at User Interface Engineering (www.uie.com) even have “It depends” T-shirts.

See Jakob Nielsen’s October 1997 Alertbox column, “How Users Read on the Web” available at www.useit.com.

I’d observed this behavior for years, but its significance wasn’t really clear to me until I read Gary Klein’s book Sources of Power: How People Make Decisions.

Actually, the truth is a little more complicated than that. If you’re interested, Keith Instone has an excellent treatment of the whole subject of Breadcrumbs at http://user-experience.org.

See Jakob Nielsen’s March 2000 Alertbox column “Why You Only Need to Test with 5 Users” at www.useit.com for a good discussion of the topic.

You can download the chapter for free at http://www.sensible.com/secondedition.